Returns Information

Right to cancel

See Terms & Conditions (link at bottom of this page).

Sale or Return

Only full cases will be accepted and wines must be returned in their original cases. Up to 20% of your order can be returned free of charge, by prior agreement. If more than 20% is returned there will be a charge for collection of £3.50 (not including VAT) per case for the whole consignment, with a minimum charge of £12.00. Beers cannot be returned. Only stock that is a current stock item can be returned and stock must be returned within two months of original delivery. Stock must be in good condition. Goods delivered in error by Bottle Apostle will be collected free of charge. Collection must be authorised by a shop manager.

Damaged Goods

For goods damaged during delivery we will offer the customer a replacement or refund. Notification must be by telephone, post or email within three working days of delivery.

Faulty Goods

If a wine is found to be corked or faulty we will be happy to offer a replacement or refund provided you contact us by telephone, post or email within three working days of delivery. You may be required to return the unfinished bottle for inspection, with cost of shipping the wine back to us refundable when the wine is assessed as faulty.

Incorrect Goods Delivered

In the unusual event that we delivery the wrong goods to you, we will offer you a refund or replacement of the incorrect wine, on return of the bottle(s) in question. Notification must be by telephone, post or email within three working days of delivery. The shipping costs of returning the bottle(s) to us will be refunded.

In all the above cases please contact us with the details of items and quantities prior to arranging a return.